The word “experience” has become overused in our sector and risks losing its meaning, but let’s be clear: guest experience is not a soft metric, it is a commercial driver. In my view, it will become one of the most important performance indicators in hospitality. I see it daily across our hotels. When a team […]

The Staverton Park Hotel and Golf Club, one of the UK’s largest gold hotels, has been sold for an undisclosed sum. Spread across 150 acres in the Northamptonshire countryside, the property features a 247-room hotel, an 18-hole golf course and a separate leisure centre with a 15‑metre pool. The site is also home to the […]

Lincombe Hall Hotel and Spa in Torquay has been sold to Canadian businessman Khalil Viraney from Powis Hotels for £3.25m. The 44-bedroom, four-star property includes 2.58 acres of gardens and two self-catering apartments.  A primary feature of the business is its 5-bubble rated spa, which opened in 2019 and includes a hydrotherapy pool, indoor swimming […]

Owners of the Stradey Park Hotel have closed the property with immediate effect, leading Carmarthenshire County Council to seek assurances regarding the building’s future use. The local authority confirmed it has no plans to procure the site and has received no proposals from third-party organisations.  Following discussions with the Home Office, Nia Griffith MP provided […]

Hilton London Paddington has announced a multi-million-pound renovation of its guest rooms and interiors to mark 173 years since the historic building opened. The first phase of the project involves the restoration of the left wing, with new guest rooms scheduled to open in spring 2026. Designers will preserve the Victorian character and Art Deco […]

The Hotel Owner Conference have confirmed that Suzanne Speak, managing director UK&I for Radisson Hotel Group, will join the speaker line-up for the inaugural summit on 3rd November 2026. Taking place at Prince Philip House, London, the conference will feature Speak as a key panellist, bringing nearly three decades of hospitality leadership to the stage. […]

Hotel du Vin Henley has completed a £4.5m renovation of its Grade II listed brewery site.  The project is part of a five-year investment programme by the lifestyle brand to update its heritage properties across the UK. All 43 guest rooms were redesigned by designer Anita Rosato to include Arts and Crafts influences and mid-century […]

Tokyu Hotels and Resorts has become the first Japanese hotel chain to join Global Hotel Alliance, an independent brand network with 950 hotels in 100 countries. The move allows 40 hotels operated by the group in Japan to access the GHA Discovery loyalty programme. The system has more than 34 million members worldwide. The operator […]

Marcliffe, Aberdeen’s only AA five-star hotel, has appointed Jordan Charles as managing director to lead the hotel’s regional growth and the development of the recently acquired Woodbank site. Charles joins the five-star property from Meldrum House Country Hotel and Golf Course, where he served as general manager and managing director.  During his seven-year tenure, he […]

Six Senses, a luxury and lifestyle brand by IHG Hotels and Resorts, has made its UK debut with a hotel in the former Whiteley’s department store in London. Its London location joins the brand’s growing portfolio of urban hotels around the world, including Six Senses Rome and Six Senses Kyoto. Six Senses London takes up […]