IHG to Open Crowne Plaza Hotel in Madinah in 2026 – Image Credit IHG Hotels & Resorts IHG Hotels & Resorts has signed an agreement to open Crowne Plaza Madinah Al Haramain in partnership with Arbah Tayba Real Estate Company. The 383-room hotel is scheduled to open in 2026 and will be located opposite the […]
Wyboston Lakes Resort has announced the appointment of Dan McDonald as business development manager to drive growth within the Conference and Training sector of the business. McDonald has more than eight years of experience as a hospitality professional, mostly recently as sales manager at Carden Park Hotel. He started his business development career in corporate […]
Winning the Click: Best Practices for Hoteliers to Design Irresistible Display Ads – Image Credit Cendyn In today’s digital world, your potential guests are just a click away, but so is every other hotel. With travelers being bombarded by distractions across the web, your hotel display ads need more than just beautiful photos and a […]
Real estate and investment company BH Group has acquired a further five hotels from operator Coast and Country for an undisclosed amount. The deal included the Windermere Hotel in Cumbria; the Burlington Hotel in Eastbourne; the Imperial Hotel in Exmouth; and the St Ives Bay Hotel and Ship and Castle Hotel, both in Cornwall. James […]
Cardiff Hotels See Rate Surge Amid Oasis Reunion Tour, Occupancy Growth Lags – Image Credit Unsplash+ The Oasis reunion tour in Cardiff significantly boosted hotel room rates, though occupancy growth remained modest due to the market’s small size. On July 4, 2023, Cardiff welcomed the return of the iconic band Oasis as they launched their […]
Queen Elizabeth 2 Hotel has announced the appointment of Shaileen Jiwa as its new general manager. With more than two decades of global hospitality experience and a “strong track record in operational excellence and people-centric leadership”, Jiwa will lead the hotel’s next growth chapter. Prior to joining the Queen Elizabeth 2, Jiwa was general manager at MGallery Gem Forest […]
The recently sold Candlewood Suites Jacksonville-Mayport, FL – Image Credit IHG Hotels & Resorts Hotel transactions under $50 million are leading the U.S. market, driven by economic factors and investor strategies. In a recent article, Bryan Wroten of CoStar writes that the U.S. hotel transaction market has seen a notable trend in 2025, with deals […]
Whitbread has celebrated the topping out of its new 229-bedroom Premier Inn in Manchester’s Northern Quarter. The site on Rochdale Road is the latest investment from Whitbread in its network of budget hotels in Manchester amid “consistently high” levels of customer demand in the city. With the building’s structure complete, the hotel will now be […]
Can AI Fix What’s Wrong With Customer Service? – Image Credit Unsplash+ Wharton’s Christian Terwiesch talks about the tension between human and AI-powered customer service and why there’s a trade-off between cost and quality. Everyone has a customer service horror story, and it usually involves a frustrating interaction with an employee or agent. “Let’s acknowledge […]
Prestonfield House has become the first hotel in Edinburgh to join the Relais and Châteaux collection. The international hospitality association, which recognises independent hotels and restaurants of distinction, welcomed Prestonfield for its “exceptional heritage, service, and uniquely Scottish charm”. Set in 20 acres at the foot of Arthur’s Seat, Prestonfield was built in the late […]
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