Trending
How Hotels Leverage First-Party Data to Increase Repeat Guests & Loyalty – Image Credit TravelBoom Marketing
The hotel industry is evolving—and fast. With third-party cookies on the decline and OTAs charging hefty commissions, accessing the untapped power of first-party data in hotel marketing becomes critical. Independent hoteliers who adopt a smarter, more sustainable strategy leveraging first-party data to personalize email and CRM marketing, see better results. This direct approach not only boosts guest loyalty but also increases profit per available room (ProPAR) and drives long-term growth.
What Is First-Party Data, and Why Does It Matter?
First-party data is information you collect directly from your guests through interactions like bookings, email sign-ups, surveys, loyalty programs, and website behavior. Unlike third-party data, which is purchased or aggregated externally, first-party data is reliable, accurate, and 100% yours.
Why This Data Gives You the Upper Hand
Why Independent Hotels Must Prioritize Email & CRM Marketing Over Third-Party Data
Your CRM and email marketing strategy is the loyalty engine that keeps your direct booking flywheel spinning. When implemented well, these tools enable hotels to collect first-party data that can turn one-time visitors into lifelong guests.
Build Personalized Hotel Campaigns That Drive Results
Use your CRM data to segment guests by booking behavior, stay dates, room type, and more. Then launch email campaigns that speak directly to each segment:
Automate and Optimize Your Marketing Funnel
Modern hotel CRMs allow you to set up automated guest journeys—welcome emails, pre-arrival checklists, post-stay surveys—all of which build stronger relationships without additional staff time.
Stop Letting OTAs Own Your Guests
Many independent hotels rely heavily on OTAs, paying average commissions of 16% per booking. That’s money lost—and guest data lost.
When bookings flow through OTAs, you’re not just sacrificing revenue; you’re forfeiting the ability to remarket directly to those guests. Owning the data puts you in control, allowing for higher-profit direct relationships and repeat stays.
Key Strategies to Maximize Your Hotel’s First-Party Data Optimize Your Hotel’s Website for Data Collection
Your hotel’s website should act as a data magnet. Use clear CTAs for newsletter signups, offer exclusive deals in exchange for email addresses, and ensure your booking engine captures the details you need.
Deliver Value in Every Communication
Don’t just “blast” emails to your hotel guests. Provide valuable content—local guides, dining recommendations, event calendars—that keeps the audience engaged and positions your hotel as more than just a place to sleep.
Use Data to Delight, Not Just Sell
Use what you know to go above and beyond. If a guest always books a king suite, surprise them with a small upgrade. If they stayed during a wine festival, send them early access to next year’s event dates.
First-Party Data Is the Future—Hotels Must Start Now
Independent hoteliers can no longer afford to ignore the power of first-party data. With the right CRM and email strategy, you’ll not only increase guest loyalty—you’ll take back control of your bookings, reduce your OTA dependence, and grow your bottom line.
Make First-Party Data Work for You
Your guest data isn’t just valuable—it’s your most powerful marketing asset. By implementing a smart, personalized CRM and email strategy, independent hotels can build meaningful relationships, reduce OTA dependency, and drive long-term revenue through repeat bookings. At TravelBoom, we specialize in helping hotels turn first-party data into actionable insights that deliver real results.
Let’s transform your data into loyalty. Contact us today to discover how we can help you build smarter guest journeys and grow direct bookings.
About TravelBoom Hotel Marketing
TravelBoom specializes in developing and executing customized data-driven marketing solutions that drive direct bookings and growth for its clients. With over 25 years of experience in digital marketing for travel and hotels, TravelBoom leverages advanced data science and analytics to uncover insights and develop strategies that greatly enhance results for our clients and reduce reliance on third-party channels. TravelBoom is also host of the world’s #1 ranked Hotel Marketing Podcast and its quarterly Traveler Sentiment Study both of which can be found at www.travelboommarketing.com.
How Hotels Leverage First-Party Data to Increase Repeat Guests & Loyalty – Image Credit TravelBoom Marketing
The hotel industry is evolving—and fast. With third-party cookies on the decline and OTAs charging hefty commissions, accessing the untapped power of first-party data in hotel marketing becomes critical. Independent hoteliers who adopt a smarter, more sustainable strategy leveraging first-party data to personalize email and CRM marketing, see better results. This direct approach not only boosts guest loyalty but also increases profit per available room (ProPAR) and drives long-term growth.
What Is First-Party Data, and Why Does It Matter?
First-party data is information you collect directly from your guests through interactions like bookings, email sign-ups, surveys, loyalty programs, and website behavior. Unlike third-party data, which is purchased or aggregated externally, first-party data is reliable, accurate, and 100% yours.
Why This Data Gives You the Upper Hand
Why Independent Hotels Must Prioritize Email & CRM Marketing Over Third-Party Data
Your CRM and email marketing strategy is the loyalty engine that keeps your direct booking flywheel spinning. When implemented well, these tools enable hotels to collect first-party data that can turn one-time visitors into lifelong guests.
Build Personalized Hotel Campaigns That Drive Results
Use your CRM data to segment guests by booking behavior, stay dates, room type, and more. Then launch email campaigns that speak directly to each segment:
Automate and Optimize Your Marketing Funnel
Modern hotel CRMs allow you to set up automated guest journeys—welcome emails, pre-arrival checklists, post-stay surveys—all of which build stronger relationships without additional staff time.
Stop Letting OTAs Own Your Guests
Many independent hotels rely heavily on OTAs, paying average commissions of 16% per booking. That’s money lost—and guest data lost.
When bookings flow through OTAs, you’re not just sacrificing revenue; you’re forfeiting the ability to remarket directly to those guests. Owning the data puts you in control, allowing for higher-profit direct relationships and repeat stays.
Key Strategies to Maximize Your Hotel’s First-Party Data Optimize Your Hotel’s Website for Data Collection
Your hotel’s website should act as a data magnet. Use clear CTAs for newsletter signups, offer exclusive deals in exchange for email addresses, and ensure your booking engine captures the details you need.
Deliver Value in Every Communication
Don’t just “blast” emails to your hotel guests. Provide valuable content—local guides, dining recommendations, event calendars—that keeps the audience engaged and positions your hotel as more than just a place to sleep.
Use Data to Delight, Not Just Sell
Use what you know to go above and beyond. If a guest always books a king suite, surprise them with a small upgrade. If they stayed during a wine festival, send them early access to next year’s event dates.
First-Party Data Is the Future—Hotels Must Start Now
Independent hoteliers can no longer afford to ignore the power of first-party data. With the right CRM and email strategy, you’ll not only increase guest loyalty—you’ll take back control of your bookings, reduce your OTA dependence, and grow your bottom line.
Make First-Party Data Work for You
Your guest data isn’t just valuable—it’s your most powerful marketing asset. By implementing a smart, personalized CRM and email strategy, independent hotels can build meaningful relationships, reduce OTA dependency, and drive long-term revenue through repeat bookings. At TravelBoom, we specialize in helping hotels turn first-party data into actionable insights that deliver real results.
Let’s transform your data into loyalty. Contact us today to discover how we can help you build smarter guest journeys and grow direct bookings.
About TravelBoom Hotel Marketing
TravelBoom specializes in developing and executing customized data-driven marketing solutions that drive direct bookings and growth for its clients. With over 25 years of experience in digital marketing for travel and hotels, TravelBoom leverages advanced data science and analytics to uncover insights and develop strategies that greatly enhance results for our clients and reduce reliance on third-party channels. TravelBoom is also host of the world’s #1 ranked Hotel Marketing Podcast and its quarterly Traveler Sentiment Study both of which can be found at www.travelboommarketing.com.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy.
The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making
The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for ‘lorem ipsum’ will uncover many web sites still in their infancy.
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution
Copyright BlazeThemes. 2023
