You’ve put in the hard work in choosing new hotel tech—endured demos, negotiated contracts, and selected the perfect solution to elevate your hotel. You’re confident this investment will streamline operations and boost productivity and revenue. But as the launch date looms, a crucial question surfaces: How do you get your team to embrace it?

This hesitation is more common than you might think. The 2024  Lodging Technology Study from Hospitality Technology revealed that 69% of professionals see integrating new tech as their biggest challenge. The concern isn’t just about the software; it’s about the human element of training staff. Disrupting established workflows, managing different levels of tech proficiency, and overcoming staff resistance can feel more daunting than the implementation itself. After all, you’ve invested significant time and capital, and the last thing you want is an underutilized system because of a rocky rollout.

A strategic approach to adopting new technology can empower your team and transform your business. Let’s explore how to set your team up for success so you can unlock the full potential of your new technology.

Understanding the Resistance to New Tech Training: It’s Not About Being Difficult, It’s About Being Human

When you introduce a new system, staff resistance is a natural response. In the fast-paced world of hospitality, where every second counts, your team’s main concerns often boil down to three things:

• “The old way works.” The existing process, no matter how manual or inefficient, is familiar. This comfort with the status quo provides a false sense of security.
• “Will this slow me down?” Staff worry that learning a new system will disrupt service, create more work, and potentially harm their performance and guest relationships.
• “What if I can’t figure it out?” With a diverse team, some members may be tech-savvy while others are not. Fear of feeling incompetent or being left behind can be a major barrier.

This is where a well-structured training program becomes your most critical tool. It’s not just about teaching buttons; it’s about building confidence and demonstrating ROI (Return on Investment) for your team’s time and effort.

Choosing Hotel Tech That Makes Onboarding a Breeze

Your staff is your greatest asset. But with high turnover rates and a constant need for new hires, how do you get your team up to speed quickly and efficiently? The answer lies not just in the technology you buy, but in how well it supports and trains your people.

Too often, hotels invest in “shiny object” tech; solutions with a long list of impressive features that are difficult to learn and even harder to master. This leads to frustrated employees, lost productivity, and a system that never reaches its full potential. The best hotel technology is intuitive, user-friendly, and designed to shorten the learning curve from day one. It empowers your team, rather than overwhelming them.

Best Tips for Choosing Tech for Onboarding & Training:

• Focus on Ease of Use: A visually clean interface and simple workflow are non-negotiables. If a new hire can’t navigate the platform with minimal guidance, it’s not the right fit. Look for a system that’s as easy to use as the apps on their smartphone.
• Prioritize a Centralized Platform: Fragmented systems create data silos and make training a nightmare. Your team shouldn’t have to jump between five different programs to manage a single event or guest booking. A single, integrated platform provides one source of truth, making it easier for new hires to see the big picture and understand their role within it.
• Seek Out Strong Support & Training Resources: Demos are great, but what happens after you sign the contract? Look for vendors that offer robust support, including online tutorials, a knowledge base, and dedicated onboarding specialists. This ensures your team has continuous access to the resources they need to succeed.
• Evaluate Integrations: Your new technology needs to play well with others. Ensure it integrates seamlessly with your existing tech stack, like your Property Management System (PMS) and CRM. This reduces manual data entry—a tedious task for any employee—and ensures a smoother workflow for your entire team.

Tripleseat for Hotels: Empowering Your Team to Win More Group Business

This is where a solution like Tripleseat for Hotels excels. Tripleseat isn’t just a powerful event and group sales management platform—it’s designed with the end-user in mind. The intuitive, cloud-based interface makes it easy for new and veteran team members alike to get up and running quickly.

Imagine a new sales manager tasked with their first group booking. Instead of fumbling through spreadsheets and disconnected systems, they can use Tripleseat’s centralized dashboard to see everything at a glance. They can generate professional proposals, contracts, and Banquet Event Orders (BEOs) in seconds using customizable templates. All event details, from room blocks and menus to client communications, are in one place.

This streamlined approach doesn’t just save time; it builds confidence. By eliminating manual, repetitive tasks, Tripleseat allows your team to focus on what they do best: building relationships and delivering exceptional guest experiences. The platform’s user-friendly design and robust features reduce training time and help new hires feel like seasoned professionals faster.

And Tripleseat takes it a step further with its award-winning support. The company views exceptional support as a core value, not just a function. They offer a comprehensive suite of resources, including live chat, phone, and email assistance, along with an extensive library of online resources at Tripleseat University. This commitment to customer success has earned them the 2025 APPEALIE SaaS Customer Success Award, a testament to their focus on being responsive, knowledgeable, and genuinely invested in your success.

Your Strategic Action Plan for a Seamless Training Rollout

The right approach turns a perceived disruption into a powerful opportunity to boost efficiency and morale.

1. Define the “Why” and Set Clear Objectives

Before you even start, communicate the purpose of the new system. Don’t just announce a change; explain why it’s a direct investment in your team’s success. Use measurable goals to frame the conversation, such as “reduce manual errors by 50%,” “cut event booking time in half,” or “centralize all client communication to one platform.” This gives them a clear, tangible reason to embrace the change.

2. Appoint Your Tech Ambassadors

Identify the natural early adopters and tech-savvy individuals on your team. Empower these “tech ambassadors” by giving them a deeper level of training and making them a part of the rollout strategy. Their enthusiasm is contagious, and peer-to-peer support often builds confidence more effectively than top-down instruction. They can lead small-group refreshers and be the go-to resource for their colleagues.

3. Tailor Training to Every Role

A one-size-fits-all training session is a recipe for information overload. Create tiered training sessions that are specific to each role. A sales manager needs to master lead management and proposal generation, while a banquet coordinator needs to focus on event details and BEOs. By providing role-specific, bite-sized training, you ensure everyone focuses on what’s relevant to their daily job.

4. Prioritize Hands-On, Scenario-Based Practice

Your team learns best by doing. Create mock scenarios that mimic real-life situations they’ll face daily, such as creating a new event from a sales lead, handling a last-minute menu change, or generating an invoice. This immersive, practical application builds muscle memory and helps the new process feel intuitive. Leverage microlearning through short, three-to-five-minute instructional videos or mobile-friendly PDFs that staff can reference on the go.

5. Offer Ongoing Support and Measure Effectiveness

Training day isn’t the finish line; it’s the starting block. Plan for ongoing support by utilizing a digital knowledge base (like an FAQ or video library) and scheduling regular check-ins. More importantly, measure the effectiveness of the training. Track key metrics like booking efficiency, data entry errors, and response times. Gather employee feedback through quick surveys and observe how they use the system. This allows you to continuously refine your approach and show your team that their success is a priority.

The Big Picture: A Stronger Team and a Better Business

The right hotel technology is more than a tool—it’s an opportunity to strengthen your team and your culture. By giving them a powerful tool that is easy to train, simplifies workflows, eliminates manual errors, and improves communication, you are not just boosting operational efficiency; you are building staff confidence and morale.

And for your group sales and events team, Tripleseat for Hotels is the perfect example of technology that empowers your staff to succeed, ensuring your hotel wins more business and keeps your team happy

Increase and manage your hotel’s group sales from hotel room blocks, to booking event function spaces, and growing banquet revenues, in one tool with Tripleseat for Hotels. Schedule a demo to learn more.

Heather Apse

As a content writer for Tripleseat, Heather channels her industry expertise into crafting insightful, actionable resources for hospitality professionals. Her background in hospitality includes hands-on experience as a hostess, busser, and waitress during her college years and she holds a deep appreciation for the nuances of restaurant and venue event operations. When she’s not immersed in research or writing, Heather is adventuring outdoors with her three energetic sons and their lively, larger-than-life dog. Connect with Heather on LinkedIn.

About Tripleseat

Tripleseat is an award-winning sales and event management platform that powers more than 18,000 venues worldwide. By streamlining operations and maximizing revenue, Tripleseat helps event managers turn their visions into reality. For more information or to schedule a demo, visit www.tripleseat.com.